These Terms and Conditions tell you the rights and obligations you have. Please read these carefully. You may have other rights granted by law and these Terms and Conditions do not affect these. This does not affect your statutory rights as a consumer.

Purchasing from us

By submitting your order you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying goods (including passing your details onto couriers). We will not use your details for other purposes without asking your consent and you may ask that your details be removed from our system by writing to us. We are not obliged to supply the goods to you until we have confirmed acceptance of your order and this is when the contract is made. You do not own the goods until we receive payment in full. If you discover you have made a mistake with your order please contact us immediately. Please do this before we confirm your order.

Payment

We accept payment on line via most major debit and credit cards except American Express and Diner’s. Or you can pay by cash or cheque, payable to Queen Bee. We won’t charge your card until your goods are ready for dispatch. If you have paid by cheque we would normally wait for the cheque to clear before dispatching goods.

Delivery

Queen Bee aims to deliver goods to you within 5 working days but we cannot give an exact delivery date. If goods are not in stock you'll be informed by e-mail of an expected delivery date.